Privacy Policy

“ Nostellar Co., Ltd.” (hereinafter referred to as “ Company” ) actively protects the personal information of members and protects the rights and interests of members by complying with the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act and the guidelines established by related organizations. We are doing our best to protect you.

, the company would like to inform you of the purpose and method for which the personal information provided by members is being used and what efforts the company is making to protect the personal information of members.

The personal information processing policy of this service may be changed from time to time due to changes in relevant laws and regulations or changes in the company's internal policy, and when the company revises the personal information processing policy, it can be viewed on the official website (https://www.nostellar.com) Notice will be announced through.

 

1. Personal information items collected and collection methods

The company collects the following personal information by dividing it into essential information for providing basic services such as member registration, smooth response to members' inquiries, and provision of various services, and arbitrary information required to provide more satisfactory services.

(1) Items of personal information collected

( A ) The company collects the following personal information when using game services through initial membership registration or linkage with the following third-party platforms in order to provide membership, smooth customer consultation, and various services.

Email , Nickname

( B ) During the process of using the service, the following information may be automatically generated and collected.

Service use records, access logs, IP information, bad use records, mobile device information (model name, mobile carrier information, operating system information, language and country information, device unique identification number, advertising ID, etc.)

( C ) The company may collect the member's personal information with the member's consent as follows for purposes such as the member's participation in events and customer consultation.

Email address, mobile phone number, SNS account, name, address, identity verification information, purchase history confirmation details, and other information required for customer consultation

(2) Personal information collection method

The company collects personal information in the following ways:

 

Membership registration , service use (including mobile services), member information modification, customer center consultation, event application, provision from partner companies

 

2. Purpose of collection and use of personal information

The company uses the collected personal information for the following purposes.

(1) Performance of contract for service provision and fee settlement according to service provision, content provision, purchase and fee payment, refund, product delivery, identity verification, fee collection

(2) Membership management

delinquent members and prevention of unauthorized use, confirmation of intent to join, age verification, confirmation of legal representative's consent when collecting personal information of children under 14 years of age, confirmation of consent by legal representative when using membership services, prevention of unauthorized use by delinquent members Verification of consent upon user registration, verification of identity of legal representative, handling of complaints such as complaint handling and customer consultation, preservation of records for dispute mediation, delivery of notices

(3) Used for marketing and statistical analysis

new services (products), delivery of promotional information such as events, provision of services and posting of advertisements according to demographic characteristics, identification of access frequency, or statistical analysis of members’ service use

 

3. Sharing and provision of personal information

The company uses members’ personal information [2. Purpose of collection and use of personal information] will be used within the scope notified, and in principle, the member's personal information will not be used beyond the specified scope or disclosed to the outside without the member's prior consent. However, exceptions are made in the following cases.

the member consents to disclosure or provision in advance

service terms and conditions or operating policies

service provision

If it is difficult to obtain prior consent for economic or technical reasons as personal information is required for the performance of a contract for service provision .

specific If it is provided to a third party in a form that does not identify the individual

When there is a request from an investigative agency in accordance with the provisions of the law or in accordance with the procedures and methods set forth in the law for the purpose of investigation.

When there are special provisions in laws such as the Act on Real Name Financial Transactions and Guarantee of Confidentiality, the Act on Use and Protection of Credit Information, the Framework Act on Telecommunications, the Telecommunications Business Act, the Local Tax Act, the Consumer Protection Act, the Bank of Korea Act, and the Criminal Procedure Act.

 

4. Retention and use period of personal information

In principle, after the purpose of collecting and using personal information has been achieved, the information is destroyed without delay . (However, the company retains personal information for 15 days after requesting membership withdrawal to minimize damage caused by account theft, etc.) In addition, if there is a need to preserve member information even after the purpose of collection and use has been achieved in accordance with the provisions of relevant laws and regulations, the company will retain member information for a certain period of time specified in the relevant laws and regulations as follows.

Records of labeling /advertising: 6 months ( Act on Consumer Protection in Electronic Commerce, etc. )

contracts or subscription withdrawals, etc.: 5 years ( Act on Consumer Protection in Electronic Commerce, etc. )

payment and supply of goods, etc.: 5 years ( Act on Consumer Protection in Electronic Commerce, etc. )

of consumer complaints or dispute resolution: 3 years ( Act on Consumer Protection in Electronic Commerce, etc. )

website visits: 3 months (Communication Secrets Protection Act)

 

5. Procedures and methods for destroying personal information

the company destroys the information without delay after the purpose of collecting and using personal information has been achieved, and the destruction procedures and methods are as follows.

(1) Destruction procedure

The information entered by the user for membership registration, etc. is stored for a certain period of time (see retention and use period) after the purpose has been achieved (after a 15-day grace period when applying for withdrawal) and for information protection reasons according to internal policies and other related laws . It will be destroyed.

(2) Method of destruction

electronic file format is deleted using technical methods that render the records unrecoverable.

Personal information printed on paper is destroyed by shredding or incineration.

 

6. Rights of users and legal representatives and methods of exercising them

Members and legal representatives may view or edit their registered personal information or that of children under the age of 14 at any time, or withdraw consent to the collection of personal information. However, upon completion of withdrawal, you will not be able to use the service and your personal information will be processed in accordance with the applicable regulations.

To view or modify the personal information of members or children under the age of 14, click “Change Personal Information” or “Account Management” . To withdraw, click “ Cancel Membership” and go through the identity verification process to view it directly. , correction or withdrawal is possible.

a member requests correction of an error in personal information, the personal information will not be used or provided until the correction is completed. Additionally, if personal information before correction has already been provided to a third party, we will notify the third party of the correction without delay so that the correction can be made.

The company provides personal information deleted at the request of a member or legal representative in [4. Personal information is processed in accordance with the provisions of [Retention and Use Period of Personal Information] and is processed so that it cannot be viewed or used for any other purpose.

the company will notify the member without delay and explain the reason.

 

7. Matters related to the installation, operation, and refusal of automatic personal information collection devices

The company uses “cookies” to store and retrieve member information in order to provide customized services to members . Cookies are very small text files that the server used to operate the service sends to the member's mobile device/PC and are stored on the member's mobile device/PC. Afterwards, when a member uses the service, the server reads the contents of the cookie stored on the member's mobile device, verifies the member's information, and provides customized services.

The company uses cookies to provide customized services, such as linking member profile information, and members have the option to install cookies. Members can set whether or not to accept cookies in their mobile device/PC settings, and can also delete cookies. However, if you do not allow the use of cookies, you may have difficulty using services that require login.

 

8. Technical, managerial and material protection measures for personal information

the company has established and implemented the following technical, physical, and managerial measures to prevent members' personal information from being lost, stolen, leaked, altered, or damaged.

However , even though the company has fulfilled its obligations to protect personal information, the company is not responsible for any problems caused by leakage of important personal information due to the member's own carelessness, such as loss of device, or an accident in an area not managed by the company. . Members are requested to be aware of the security of their accounts, change their passwords periodically, and pay close attention to prevent personal information from being leaked when logging in from a shared device .

(1) Technical measures

( A ) The company uses security features such as encrypting or using the file lock function to store items specified in the member's relevant laws, and confirmation and changes to personal information are only possible after identity verification.

( B ) The company takes measures to ensure that personal information can be safely transmitted over the network through encrypted communication.

( C ) The company installs a security program, performs periodic updates and inspections to prevent personal information leakage and damage due to hacking or computer viruses, installs the system in an area with controlled access from the outside, and provides technical/physical surveillance 24 hours a day. and is blocking.

( D ) The company regularly backs up personal information in preparation for emergencies and takes measures to prevent damage caused by computer viruses by using anti-virus programs.

( E ) The company is taking necessary measures to control access to personal information by granting, changing, deleting, and periodically reviewing access rights to the personal information processing system that processes personal information, and is using an intrusion prevention system to We control unauthorized access from outside.

(2) Management measures

( A ) The company limits access to members' personal information to a minimum number of people, and the minimum number of people is as follows.

A person who performs marketing, events, customer support, and delivery tasks directly with members

personal information protection, including the personal information protection manager

Other people whose personal information is unavoidable for business purposes

( B ) The company regularly inspects and provides training on personal information protection obligations to those handling personal information.

( C ) The company establishes and manages an internal management plan for personal information processing through a department dedicated to personal information protection. We also regularly check compliance with internal regulations and make efforts to immediately correct any problems that are discovered.

(3) Physical measures

( A ) Access control for unauthorized persons

personal information system that stores personal information, and we establish and operate access control procedures for this.

( B ) Use of locking device for document security

Documents and auxiliary storage media containing personal information are stored in a safe place with a lock .

 

9. Link site

This privacy policy does not apply to collection of personal information from other company sites that are linked to the services provided by the company . The company has no control over third-party external sites and materials, and the privacy policy and terms and conditions of the site are unrelated to the company. Therefore, you must check the policy of the site you visit to avoid any disadvantages or material damage. The company does not take any responsibility for any problems arising from this.

 

10. Responding to inquiries regarding personal information

the company designates a personal information manager as follows.

Members may inquire about all personal information protection that arises while using the company's services to the personal information manager or department in charge. The company will respond quickly and accurately to member inquiries.

Personal information protection email: gameshelpcs@gmail.com

 

11. Duty to notify

This personal information processing policy may be changed from time to time due to changes in related laws and guidelines or changes in the company's internal policies. If there are additions, deletions, or modifications to the content of the personal information processing policy, it will be announced through the official community 7 days prior to revision. We will notify you.

 

<Supplementary provisions>

Announcement date : February 20, 2020

Effective date : July 14, 2023