Terms of Service

(Go to Español&Castellano / Japanese / Taiwan Version)

 Article 1 Purpose

 

These terms and conditions are the rights and obligations between the company and members regarding the use of all game services, websites, and other services (hereinafter referred to as “services”) provided by Nostellar Inc. (hereinafter referred to as “Company”) through devices. , responsibilities, and other necessary matters.

 

  Article 2 Definition of Terms

 

1. The definitions of terms used in these Terms and Conditions are as follows.

 

(1) “Member” means a person who enters into a service contract in accordance with these Terms and Conditions and uses the service provided by the company.

 

(2) “Guest member” means a member who uses the service through the guest login mode without creating an account of the company or linking to a third-party platform account.

 

(3) “Service” refers to games provided to members through the company’s website, mobile site, mobile game application, other platforms, etc., social networks, customer support, information provision, and anything else provided by the company accompanying them. means the service of

 

(4) “Device” refers to a device that can download or install content through a network and use it, such as a mobile phone, smart phone, personal digital assistant (PDA), tablet, etc.

 

(5) “Account information” means the information provided by the member to the company, such as the member’s membership number, external account information, device information, nickname, profile picture, friend list, and game use information (character information, items, levels, etc.), use It collectively refers to billing information, etc.

 

(6) “Contents” means all paid or free contents (games and network services, applications, game money, game items, etc.) digitally created by the company in connection with the provision of services so that they can be used on devices.

 

(7) “Paid payment” refers to the act of paying to purchase or use content within the service.

 

(8) “Open market” means an e-commerce environment built to install applications on devices and make paid payments.

 

(9) “Affiliate service” is a service provided by the company through partnership with other mobile platform service companies, and individual or all services provided so that the service can be used on a device using the affiliated mobile platform’s subscription information, profile picture, etc. means.

 

(10) “Payment company” refers to a company that provides electronic payment methods that can be used in the open market, such as credit cards and mobile phone payments.

 

(11) “Application” refers to all programs that are downloaded or installed through mobile devices to use the services provided by the company.

 

(12) “Game service” is one of the services provided by the company, and refers to games that members run on their devices and services accompanying them.

 

2. The definitions of the terms used in these terms and conditions shall be defined in the relevant laws and service-specific policies, except for those set forth in paragraph 1 of this Article, and those not stipulated in this shall be governed by general business practices.

 

 

 

Article 3 Effect, Application and Change of Terms and Conditions

 

1. These Terms and Conditions take effect from the time you agree to the Terms and Conditions, and if there is a change in the Terms and Conditions, the changed Terms and Conditions will apply from the time the change takes effect.

 

2. When the terms and conditions are changed, the company determines the contents of the changed terms and the date of application, and announces them when accessing the official community or game 7 days before the effective date. However, in the case of changes to the terms and conditions that may cause losses to members, they will be notified 30 days prior to the effective date when accessing the official community or game. The changed Terms and Conditions take effect from the effective date of notice.

 

3. When notifying the revised Terms and Conditions, if a member does not express his or her intention to agree or reject the account terms and conditions, it will be deemed accepted. consider it. If the member does not agree to the revised terms and conditions, the company or member may terminate the service use contract.

 

4. By agreeing to these terms and conditions, you agree to regularly check the terms and conditions for changes by using the service. The company is not responsible for damages caused by the member's negligence and ignorance of the contents of the revised terms and conditions.

 

5. The company is subject to 「Act on Consumer Protection in Electronic Commerce」, 「Regulation of Terms and Conditions Act」, 「Game Industry Promotion Act」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection」, 「Contents Industry Promotion Act” and other relevant laws and regulations, these terms and conditions may be amended.

 

 

 

Article 4 Conclusion and application of contract of use

 

1. The contract of use is concluded when the person who wishes to become a member (hereinafter referred to as the “subscription applicant”) agrees to the contents of this agreement, applies for service use, and the company approves the application.

 

2. In principle, the company accepts the application of the applicant for membership. However, the company may not accept the application for use that falls under any of the following subparagraphs or may cancel the acceptance (including use restriction measures) afterwards.

 

(1) If the application for use is falsely stated or the requirements for application for use are not met

 

(2) An act of exploiting program bugs

 

(3) In the case of an act prohibited by related laws such as the 「Game Industry Promotion Act」

 

(4) If it is intended to hinder social well-being and order or morals

 

(5) In the case of using the game service for criminal purposes or other fraudulent purposes

 

(6) If you want to use the game service for the purpose of pursuing profit

 

(7) If a member in competition with the company intends to undermine the company's interests

 

(8) In the case of using other people's information or devices without permission

 

(9) An act of transmitting, posting, or otherwise distributing content that infringes on another person's patent, trademark, trade secret, copyright, or other intellectual property rights to others

 

(10) Transmitting, posting, or distributing vulgar or obscene information, sentences, sounds, figures, or videos that violate the Youth Protection Act or other methods to others

 

(11) An act of transmitting, posting, or distributing to others content that is extremely insulting or personal and may infringe on the honor or privacy of others

 

(12) An act of harassing or threatening other members, or causing continuous pain or inconvenience to a specific member

 

(13) In the case where the company needs to restrict the provision of services in a country where the company does not provide services or where the company has not decided whether or not to provide services.

 

(14) When the company applies for game service use on a device that has restricted service use

 

(15) In case the acceptance is judged to be inappropriate due to other reasons corresponding to each subparagraph

 

3. In the case of any of the following subparagraphs, the company may withhold approval until the cause is resolved.

 

(1) If there is no room in the company's facilities, it is difficult to support a specific device, or there is a technical obstacle

 

(2) In case of technical failures such as service or payment method failures

 

(3) If it is judged that it is difficult to accept the application for use due to other reasons corresponding to each subparagraph

 

4. When the member completes the process of agreeing to the terms and conditions or entering the necessary information to use the service, the company suspends the consent or allows the member to use the service immediately if there is nothing to refuse. However, if the matters pursuant to Paragraph 2 are confirmed later, the use contract may be terminated or use restrictions may be taken in accordance with the provisions of these terms and conditions.

 

5. The company may provide a guest member function for the game service for the convenience of members. In the case of any of the following cases while using the guest member function, account information may be deleted or records cannot be checked, and the account information of the game service used through the guest member function may not be linked or transferred later. . In this case, the company does not guarantee the recovery of account information and is not responsible for compensation or damages.

 

(1) When the device is changed

 

(2) If the device is modified or initialized

 

(3) When all or part of content (including cookies, cache, etc.) such as applications are deleted from the device

 

 

 

Article 5 Rules other than the Terms and Conditions

 

Matters not specified in these Terms and Conditions and interpretation of these Terms and Conditions include 「Act on Consumer Protection in Electronic Commerce, Etc.」, 「Regulation of Terms and Conditions Act」, 「Game Industry Promotion Act」, 「Information and Communications Network Utilization Promotion and Information Protection Act”, “Contents Industry Promotion Act” and related laws or commercial customs.

 

 

 

Article 6 Operational Policy

 

1. The company may set the specific scope in the terms and conditions and set the delegated matters as the game service operation policy (hereinafter referred to as “operating policy”).

 

2. The company notifies members of the contents of the operating policy by posting on the official community so that members can know.

 

3. In case of revising the operating policy, the procedure in Article 3, Paragraph 2 shall be followed.

 

 

 

Article 7 Protection and Use of Personal Information

 

1. The company strives to protect the personal information of members as stipulated by the relevant laws and regulations, and the protection and use of personal information is subject to the relevant laws, platform operators, and the personal information processing policies of each open market operator. However, the company's privacy policy does not apply to linked sites other than the company's official website.

 

2. If necessary for identity verification, the company may notify the member of the reason (purpose) and additionally request a copy of the member's ID card or equivalent certificate. The company cannot use it for any purpose other than previously notified, and destroys it when the purpose is achieved. If a member needs to provide additional information to the company, he or she must provide truthful information and is not responsible for any disadvantages caused by providing false information.

 

3. The company does not provide personal information of members to others without the consent of the person, except when there is a request from the relevant government agency in accordance with the relevant laws and regulations.

 

4. The company is not responsible for any damages related to the use of the service caused by leakage of personal information due to reasons attributable to the member.

 

 

 

Article 8 Obligations of the Company

 

1. The company does not engage in any act prohibited by the relevant laws and regulations, and does its best to provide services continuously and reliably.

 

2. The company diligently fulfills its security obligations to protect members' personal information.

 

3. If the opinion or complaint raised by a member is objectively recognized as legitimate, the company will process it promptly through appropriate procedures. If immediate processing is difficult, the reason and processing schedule will be notified to the member.

 

 

 

Article 9 Obligations of Members

 

1. Members must comply with the provisions stipulated in these terms and conditions, all other regulations set by the company, and matters announced by the company. In addition, members must not engage in acts that interfere with the company's business or damage the company's reputation.

 

2. Members cannot conduct sales activities using the service without prior consent from the company, and members are responsible for the results of such sales activities. In addition, if a member causes damage to the company through such sales activities, the company may restrict the member from using the service and claim compensation for damages through due process.

 

3. In using the services provided by the company, members shall not engage in any of the following acts, or any of the following acts for the purpose or intended purpose.

 

(1) An act of writing false facts or using other people's information when applying for use, changing personal information, or when a reason to provide personal information to the company occurs

 

(2) Purchasing content by stealing another person's credit card, wire/wireless phone, bank account, etc., and fraudulently using another member's ID or password

 

(3) Actions suspected of acquiring, using, trading, donating, transferring, or attempting to acquire, use, trade, gift, game information (ID, character, item, game money, etc.) through services not provided by the company or through abnormal methods

 

(4) Any act of copying, distributing, manipulating, or commercially using the company's service or information obtained using the service without prior consent from the company

 

(5) An act of taking unfair property advantage by using the company's service without permission

 

(6) Infringement of intellectual property rights or portrait rights of the company or others

 

(7) Defamation of another person or an act corresponding thereto

 

(8) An act of paying service fees by stealing a payment method without the consent or consent of the owner

 

(9) Infringement of other rights such as intellectual property rights of the company, intellectual property rights of third parties, portrait rights, etc.

 

(10) Unauthorized collection, storage, posting or dissemination of personal information of other members

 

(11) An act of registering or distributing a computer virus that exploits program bugs, malfunctions of service-related facilities, or destroys or disrupts information

 

(12) Acts of using game services for the purpose of profit, sales, advertising, political activities, etc. without the consent of the company

 

(13) Exchanging or posting obscene or vulgar information, connecting (linking) to obscene sites, or posting unauthorized advertisements and promotions

 

(14) In case of inducing or participating in speculative acts such as gambling with property

 

(15) Inappropriate use of the service, such as transmitting or distributing words, sounds, images, or texts that cause shame, disgust, or fear to others

 

(16) Intentionally transmit viruses, computer codes, files, programs, etc. designed for the purpose of disrupting or destroying the normal operation of information (computer programs) or computer software, hardware, or telecommunications equipment that are prohibited from being transmitted or posted by relevant laws. , posting, distributing or using

 

(17) An act of making an abnormal refund through an open market rather than the company or through an agency refund company (You must apply directly to the company through the company customer center for subscription withdrawal or refund related to service use.)

 

(18) Impersonating an employee or operator of the company or stealing someone else's name to post or send e-mails, pretending to be someone else or falsely specifying a relationship with someone else

 

(19) Arbitrarily change the application without the consent of the company, add or insert other programs into the application, hack or reverse engineer the server, leak or change the source code or application data, build a separate server, or An act of impersonating a company by arbitrarily changing or stealing a part of the site

 

(20) Acts such as paying a price such as money and asking others to proceed with the game (proxy fostering)

 

(21) Other acts that violate related laws, illegal or unjust acts, good morals, and other social norms.

 

4. Members are responsible for managing their accounts and devices, and should not allow others to use them. The company is not responsible for damages caused by poor device management or consent to use by others.

 

5. Members must set and manage security measures such as payment password function to prevent fraudulent payments in each open market. We are not responsible for damages caused by member negligence.

 

6. The company may set the specific details of the following acts, and members must follow them.

 

(1) Member's account name, character name, and other names used in the game

 

(2) How to use bulletin boards and services

 

(3) Restrictions on game play

 

(4) Matters deemed necessary for the operation of game services by the company within the scope of not infringing on the essential rights of other members to use game services.

 

7. If a member commits an act that violates the game operation policy, the company may punish the member for game use or, in some cases, hold the maximum legal responsibility.

 

 

 

Article 10 Provision of Services

 

1. The company makes the service available immediately to the member who has completed the application for use contract. However, in the case of some services, the service can be started from the designated date according to the needs of the company.

 

2. In providing services to members, the company may provide other additional services, including the services stipulated in these terms and conditions.

 

3. The company can differentiate the use by classifying the member's level and subdividing the usage time, frequency of use, and scope of services provided.

 

 

 

Article 11 Use of Service

 

1. The company provides the service for a set period of time according to the company's business policy unless there is a special business or technical obstacle. However, if it is deemed necessary for operation, such as regular system maintenance, server expansion and replacement, network instability, etc., the service may be suspended for a certain period of time, in which case the company will notify the official community in advance. If there is no separate notice, it is based on provision within 24 hours after the incident.

 

2. Notwithstanding Paragraph 1 of this Article, the company may temporarily limit or suspend the service without notice due to urgent and unavoidable reasons, in which case the company may notify it afterwards.

 

3. The company may conduct regular inspections if necessary for stable provision of services, and the schedule and time of regular inspections will be announced in-game or in the official community.

 

4. The company provides services using dedicated applications or networks for smart devices, and members can download and install applications or use the network to use services for free or for a fee.

 

5. In the case of a paid service, you must pay the fee specified for the service to use it, and if you download an application or use a service through a network, a separate fee set by the subscribed mobile carrier may occur.

 

6. Services used through downloaded and installed applications or network services are provided to suit the characteristics of the device or mobile carrier, and in the case of device change, number change, or overseas roaming, all or part of the game service may not be available. , In this case, the company is not responsible.

 

7. Applications downloaded and installed or services used over the network may consume data packets. In this case, additional charges may occur depending on the characteristics of the device or mobile carrier, and the company is not responsible for any matters related to this.

 

8. The company may limit the service usage time according to the service or member in accordance with relevant laws, government policies, etc., and the company is not responsible for any matters related to the use of games caused by these restrictions and restrictions.

 

 

 

Article 12 Affiliate Services

 

1. Affiliate services are services that use other mobile platforms.

 

2. Before using the service, the member must agree to the provision and use of personal information necessary for service provision, including the personal profile of the mobile platform. If you do not agree to this, there may be restrictions on the use of the service.

 

3. Affiliate service is a service provided using the member information of the service, so if a member loses membership of each affiliate service or withdraws, the service may not be provided normally.

 

4. When deleting an installed application, the member's account information may be deleted, so please check in advance and delete it. The company is not responsible for accounts deleted due to your negligence.

 

 

 

Article 13 Community Service

 

1. Community service refers to services such as bulletin boards provided by the company so that a number of members can freely exchange opinions and promote friendship.

 

2. When a member signs up to use the community service, the member's information may be disclosed to the management for smooth service operation.

 

3. Since community services are linked with affiliate services, if a member loses membership in each affiliate service or withdraws, community services may not be provided normally.

 

4. The company may include matters necessary for protecting the rights and interests of members and providing sound community services within the official community operation policy or set forth in a separate policy, and members are obliged to comply with them. The company notifies members of the contents of the official community operation policy or a separate policy by posting in the community service so that members can know.

 

 

 

Article 14 Change and Suspension of Service

 

1. The company creates, changes, or adds content to the game service provided by the company, has comprehensive authority over maintenance and repair, and can take necessary measures to maintain order and game quality in the game. In addition, in order to provide smooth game service, the service provided may be changed according to operational or technical needs.

 

2. The content and delivery date of the service to be changed will be notified to the member in advance on the initial screen after running the application or in the official community. However, if there are unavoidable circumstances such as fatal bugs that cannot be notified by the company in advance, server device defects, or urgent security issues, notification may be given after the fact.

 

3. The company may install or change (update) programs necessary for service use, such as individual programs, security programs, and payment modules, without additional consent from members, in order to provide smooth service to members who have applied for service use. However, when installing programs unrelated to service use, such as advertising programs, the member is notified and consent is obtained before installation.

 

4. The company may suspend all services if it is difficult to continue the game service due to significant business reasons such as changes in market environment, technical needs, decrease in preference of service members, expiration of game publishing contracts, and significant deterioration in profits. In this case, the date of suspension, reason for suspension, compensation conditions, etc. will be notified through the official community or the initial screen after running the application up to 30 days before the suspension date.

 

5. Members cannot claim compensation for paid flat-rate or fixed-term paid contents that do not have a period of use when the service is terminated. In the case of paid content whose warranty period is marked as ‘permanent’ or paid content whose warranty period is not indicated, the period of use of the item is determined until the end of the notified service upon notice of service interruption.

 

6. In the case of service suspension pursuant to Paragraph 3, it is notified by posting on the official community or application operated by the company. However, if prior notice is not possible due to service interruption due to reasons beyond the company's control, it will be notified later.

 

 

 

Article 15 Collection of information, etc.

 

1. The company can store and store all communication between members within the game service, and this information is only owned by the company. The company can view this information only for the purpose of mediating disputes between members, handling civil complaints, or maintaining game order, and only when authorized by law.

 

2. If the company or a third party accesses communication information in accordance with Paragraph 1, the company notifies the member of the reason and scope of access in accordance with the relevant laws and regulations. However, if it is necessary to view this information in relation to the investigation, processing, confirmation of prohibited acts pursuant to Article 9, Paragraph 3, or damage relief caused by such acts, it may be notified afterwards.

 

3. The company collects information such as member's device information (settings, specifications, operating system, version, carrier, etc.) and member's service use history, excluding member's personal information, for smooth and stable operation of service and improvement of service quality. and can be utilized.

 

4. The company may request additional information from members for the purpose of improving services and introducing services to members. The member may accept or reject this request, and if the company makes this request, the member is notified that the member may reject this request.

 

 

 

Article 16 Provision of advertisements

 

1. The company may place advertisements within the service in relation to the operation of the service. Members who wish to use the service are considered to agree to the posting of advertisements exposed when using the service.

 

2. The company may transmit advertising information by e-mail, text service (LMS/SMS), push notification, etc. only to members who have agreed to receive it. Members can unsubscribe at any time if they don't want to.

 

3. You may be linked to advertisements or services provided by others through banners or links within the service provided by the company.

 

4. The company does not take any responsibility for any loss or damage caused by members participating in or trading in the advertisements of others posted on the service.

 

 

 

Article 17 Attribution of Copyright, etc.

 

1. When a member posts using the service, the rights and responsibilities for the posted work belong to the member himself.

 

2. Copyrights and other intellectual property rights for all contents (including direct contents such as characters, images, sound sources, etc. and indirect contents such as service-related information) in the works and services created by the company belong to the company.

 

3. Members are prohibited from copying, transmitting, etc. (editing, publicizing, performing, distributing, You must not use it for commercial purposes or let others use it through broadcasting, including creating secondary works, etc.).

 

4. The company may delete, move, or refuse registration without prior notice if it is judged that the postings in the service posted or registered by the member fall under the prohibited act pursuant to Article 9, Paragraph 3.

 

5. The rights and responsibilities for the content that is not expressed within the service or the copyrighted work of user content that is not related to the service (posts that are not substantially related to in-game content, such as posts on general bulletin boards, etc.) belong to the member himself.

 

6. This article is valid while the company operates the service and continues to apply even after membership withdrawal.

 

 

 

Article 18 Restrictions on Service Use

 

1. Members must not violate the member's obligations under Article 9, and in the event of such an act, the company restricts the member's use of the service according to the classification of the following subparagraphs, and deletes related information (words, photos, videos, etc.) and other measures, including restrictions on use.

 

(1) Restriction of certain rights: Restriction of certain rights, such as restrictions on the use of goods and initialization of game information

 

(2) Restrictions on character usage: Restricting the use of member characters for a certain period of time or permanently

 

(3) Restriction of account use: Restriction of member account use for a certain period of time or permanently

 

(4) Restrictions on member use: Restrict members’ use of game services for a certain period of time or permanently

 

2. If the use restriction in Paragraph 1 is justified, the company does not compensate the member for damages caused by the use restriction.

 

3. Even if the member's account (ID) is used by another person and violates the terms and conditions or operation policy, the member's use of the game service may be restricted according to the criteria in Paragraph 1.

 

4. The company may delete game information such as characters of accounts that have not used the game for a certain period of time to improve service and protect member information. However, the company notifies the member 7 days before game information is deleted. If you want to continue to use the service, we ask you to log in after checking the notice.

 

5. The company may suspend service use of the account until the investigation of the following issues is completed.

 

(1) When a legitimate report is received that the account has been hacked or stolen

 

(2) If you are suspected of being an illegal program user, workplace, etc.

 

(3) In case provisional measures for service use are necessary for other reasons similar to the above

 

 

 

Article 19 Reasons and Procedures for Use Restriction

 

1. If the company restricts use, the details, degree, frequency, and result of violations are set as operational policies.

 

2. If the company takes measures to restrict use, members are notified in advance of the following matters and announced on the initial screen of the official community or application. However, in unavoidable cases, it may be notified later.

 

(1) Reasons for Restriction of Use

 

(2) Type and period of use restriction

 

(3) How to file an objection to the use restriction

 

3. Members may file an objection within 15 days from the date of use restriction according to the procedure set by the company regarding use restrictions.

 

 

 

Article 20 Use of Paid Content

 

1. Members can purchase paid content according to the payment operation policy of each open market operator or platform operator according to the type of terminal using the service, and differences in payment policies may cause differences in payment amount. In addition, the purchase price of paid content is charged according to the method and policy set by the mobile communication company, platform operator, and open market operator associated with the open market operator, and the payment method also follows the policy of the operator.

 

2. Paid contents purchased by members within the game service can only be used on the device that has downloaded or installed the game service application.

 

3. The period of use of the paid contents purchased by the member follows the period of use specified at the time of purchase. However, if the service is suspended, the period of use of the paid content is determined until the end of the service announced at the time of the service suspension notice. After the period of use, the member's right to use the paid content expires. Members may use paid contents only in their own account, except in a method determined and separately notified by the company, and cannot be transferred, rented, sold, or provided as collateral to others.

 

 

 

Article 21 Payment

 

1. In principle, the purchase price for the content is charged according to the policies and methods set by the mobile communication company, open market operator or platform operator, etc., and the payment method must also be paid according to the prescribed method. Limits may be granted or adjusted for each payment method according to the policies of the company, platform operators, payment companies, mobile carriers, open market operators, etc., and government policies.

 

2. The company does not take any responsibility for payment by a third party that occurs when a member does not use the password setting function of the device or open market or carelessly exposes it.

 

3. The price of paid content is based on the price displayed in the store within the service, but the actual billed amount may differ from the price displayed in the store within the service due to exchange rates and fees when paying in foreign currency.

 

4. Members must pay the payment amount according to the policies and methods set by the open market operator or payment company.

 

 

 

Article 22 Withdrawal of Subscription, etc.

 

1. Members who have signed a contract with the company for the use of paid services will be able to use the paid game service from the date of purchase

You can withdraw your subscription within 7 days without any additional fees or penalties.

 

2. Members cannot withdraw their subscription in accordance with Paragraph 1 against the company's intention in the following cases.

 

(1) If goods are lost or damaged due to reasons attributable to the member

 

(2) In case the member uses or partially consumes the goods

 

go. Paid content that is used or applied immediately upon purchase

 

me. Content for which additional benefits are provided or content for which additional benefits are used or partially used in bundled sales content

 

all. If there is an act of opening content that can be viewed as use or whose effectiveness is determined upon opening

 

(3) If the provision of content has begun, however, in the case of a contract consisting of divisible contents, the part where the provision has not been started is an exception.

 

3. In the case of goods that cannot be withdrawn in accordance with the provisions of Paragraph 2, Items 2 or 3, the company specifies the fact in the form of a notice in a place where members can easily find it among the paid item purchase pages in the game. Measures must be taken to ensure that the exercise of rights, such as withdrawal of subscription, is not hindered. However, if the member is unable to withdraw the subscription pursuant to Paragraph 2, Subparagraph 3, the fact that the subscription withdrawal is impossible is stated in the form of a notice in a place where the member can know among the paid item purchase pages in the game, and the subscription is withdrawn. The exercise of rights, etc., is not hindered. If the company does not take these measures, the member may withdraw the subscription despite the reasons for the restriction of subscription withdrawal in Paragraph 2, Items 2 or 3. However, data such as buggy items, systems, and characters that may harm the overall balance of the game may be adjusted differently from the time of sale at the company's discretion, and in such cases, the subscription cannot be withdrawn.

 

4. Notwithstanding the provisions of paragraphs 1 to 3, if the content of the paid service is different from the display or advertisement, or the content of the contract is implemented differently, the member shall notify the fact within 7 days from the date of purchase or the date of use of the paid service. You can withdraw your subscription within 30 days from the date you knew or could have known.

 

5. The member must withdraw the subscription through the in-game customer center, and the customer center may request the member to submit related documents (payment cancellation receipt, proof of payment processing result, etc.) to the store.

 

6. If a mobile game-related member withdraws the subscription, the company checks the purchase details through the platform operator or open market operator. In addition, the company may contact the member through the information provided by the member to confirm the member's legitimate reason for withdrawal, and may request additional evidence.

 

7. If a member who is a minor signs a paid game service contract that requires payment, the company notifies that the minor himself or his legal representative can cancel the contract without the consent of the legal representative, and the minor agrees with the legal representative. If a contract is concluded without notice, the minor himself or his legal representative may cancel the contract with the company. However, if a minor has entered into a paid game service contract with property that the legal representative has set the scope and allowed to dispose of, or if the minor has tricked the minor into believing that he or she is an adult or that there is consent from the legal representative, it cannot be cancelled. .

 

8. Whether the party to the game service contract is a minor is determined based on the device on which the payment was made, information on the person executing the payment, and the name of the payment method. In addition, the company may request the submission of documents proving that you are a minor and legal representative to confirm that the cancellation is legitimate.

 

 

 

Article 23 Termination of Contract

 

1. If a member does not wish to use the service at any time, he or she may terminate the contract by withdrawing from membership. In order to minimize damage caused by account theft, withdrawal is carried out 15 days after the application date, and when the withdrawal process is completely completed, all content information held by the member is deleted and cannot be recovered.

 

2. The company notifies the member in advance and suspends the use of the service or terminates the use contract by setting a period if there is a significant reason why the member cannot maintain this contract, such as an act prohibited by these terms and conditions, operating policy and service policy. You can. However, if there is an urgent reason, the use contract may be terminated immediately without prior notice.

 

3. If the contract of use is terminated or suspended in accordance with the provisions of the preceding paragraph, the member cannot use the downloaded content, and cannot claim a refund or compensation for damages such as content purchase price or monthly service fee.

 

 

 

Article 24 Compensation for damages

 

1. If a member causes damage to the company by violating these terms and conditions, the member is responsible for compensating for all damages to the company.

 

2. If the company receives various objections, including claims for damages or lawsuits, from a third party other than the member due to a member's illegal act or violation of these terms and conditions while using the service, the member shall pay the company at his/her own responsibility and expense. If the company is not indemnified, the member is responsible for compensating for all damages caused to the company.

 

3. The company does not take any responsibility for damages incurred by members except for damages caused by the company's gross negligence (loss of member data due to server failure) in relation to the use of game services provided by the company.

 

4. In the case where the company enters into an alliance agreement with an individual service provider and provides individual services to members, the member agrees to the individual service terms and conditions, and then damages are caused to the member due to intention or negligence of the individual service provider The company does not take any responsibility for the damage.

 

 

 

Article 25 Exemption from company

 

1. The company shall not be liable for damages to members caused by the suspension of service if the service cannot be provided due to natural disasters or equivalent force majeure.

 

2. The company is not responsible for the suspension or use of the service due to reasons attributable to the member, or termination of the contract.

 

3. The company is not responsible for damages to members caused by the mobile communication service provider's suspension of network services or failure to provide them normally.

 

4. The company shall not be liable for damages to members caused by maintenance, replacement, periodic inspection, construction of service facilities notified in advance, service suspension or failure due to unavoidable reasons, and other similar reasons.

 

5. The company is not responsible for the member's failure to obtain or lose the expected revenue by using the service.

 

6. The company does not take any responsibility for any problems caused by the member's device environment or the network environment that is not attributable to the company.

 

7. The company is not responsible for the reliability and accuracy of information, facts, and data posted or transmitted by members within the service or on the website.

 

8. The company has no obligation to intervene in disputes between members or between a member and a third party through the service, and is not responsible for compensating for damages caused therefrom.

 

9. The company does not take responsibility for damages caused by a member's device error, or damages caused by inaccurate or omission of personal information and e-mail address.

 

10. The company is not responsible for the loss of game goods (experience points, grades, items, game money, etc.) of members under normal circumstances.

 

11. If the company needs to suspend all services due to the planning or operation of the game or the company's urgent situation, the company may suspend the provision of the service by notifying it in the official community or application 30 days in advance. Members cannot claim compensation for service interruption or demand for service provision.

 

12. The company is not responsible for damages caused by guest members using the service.

 

13. If a member deletes the content or account information provided by the company, the company is not responsible for it.

 

14. We are not responsible for third-party payments that occur when the member does not manage the password setting function of the device or the password setting function provided by the open market.

 

15. The company does not take any responsibility for use failures or losses due to reasons such as member device change, mobile phone number change, operating system upgrade or change, overseas roaming, change of telecommunications company, etc.

 

 

 

Article 26 Jurisdiction and Governing Law

 

These Terms and Conditions are governed and interpreted in accordance with the laws of the Republic of Korea, and if a lawsuit is filed due to a dispute between the company and a member, the court in accordance with the procedure prescribed by the law shall be the competent court.

 

 

Announcement date: April 20, 2020

 

Effective Date: April 20, 2020